Customer Communication During Coronavirus: Technology Tools

From customer service web chats to SMS text messaging, there are several tools business owners can use to keep in touch with customers during the coronavirus pandemic. — Getty Images/eternalcreative

More lockdowns are being announced each day due to COVID-19. As the situation evolves, business owners are exploring ways to stay in touch with customers until shops can reopen. In fast-moving and uncertain situations, it’s important that you be available to answer your customer’s questions, communicate your business’s status and provide support to your community. It may mean you try entirely new ways to reach your customers, such as SMS texting or web chat. Here are some tools to get you started.

[Read more: How to Stay Connected to Your Customers During the Coronavirus Outbreak]

Podium Webchat

Live chat with your customers using a web chat tool like Podium. Podium integrates with your website to allow your team to answer

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